Help & Support Center

1. Click the "Register" button in the top navigation
2. Choose whether you're a Parent/Customer or a Babysitter
3. Fill in your personal information
4. Verify your email address
5. Complete your profile with additional details

For Babysitters: You'll need to provide additional information including:

• Experience and qualifications
• Availability schedule
• Hourly rate
• Background check consent (optional but recommended)

Parent/Customer Account:

• Search and browse babysitters
• Book babysitting services
• Make payments
• Leave reviews
• Message babysitters

Babysitter Account:

• Create a professional profile
• Set availability and rates
• Accept or decline bookings
• Track earnings
• Receive reviews

1. Find a Babysitter: Browse profiles or use search filters
2. Check Availability: View the babysitter's available times
3. Submit Request: Select date, time, and provide details
4. Wait for Confirmation: The babysitter will accept or decline
5. Make Payment: Pay securely through our platform
6. Booking Confirmed: Receive confirmation and contact details

Yes, you can cancel a booking, but please note our cancellation policy:

• More than 24 hours before: Full refund
• 12-24 hours before: 50% refund
• Less than 12 hours: No refund
• Babysitter cancellation: Always receive full refund

To cancel, go to "My Bookings" and click the "Cancel" button next to the booking.

If a babysitter doesn't show up:

1. Contact us immediately
2. You'll receive a full refund
3. We'll help you find an alternative babysitter if needed
4. The babysitter will be reviewed and may be removed from the platform

Emergency Support: info@ehchildcare.co.uk

We accept the following payment methods:

• Bank Transfer
• Cash on Arrival
• Credit Cards (Coming Soon)
• Debit Cards (Coming Soon)
• PayPal (Coming Soon)
• Apple Pay (Coming Soon)
• Google Pay (Coming Soon)

Payment is required when the babysitter confirms your booking. The payment process is:

1. Submit booking request
2. Babysitter accepts the booking
3. You receive payment request
4. Complete payment within 24 hours
5. Booking is confirmed

Note: If payment is not completed within 24 hours, the booking may be cancelled.

Our fee structure is transparent:

• Service Fee: 15% of the booking amount
• Cancellation Fee: Varies based on timing (see cancellation policy)

The total amount shown during booking includes all fees.

We take safety seriously. Our vetting process includes:

• Identity Verification: All babysitters verify their identity
• Background Checks: Optional but recommended (marked on profiles)
• References: Babysitters can provide references
• Reviews: Read reviews from other parents
• Certifications: First Aid, CPR, childcare qualifications

Look for badges on profiles:

• ✅ Verified Identity
• 🛡️ Background Checked
• 🏥 First Aid Certified
• ⭐ Top Rated

For Parents:

• Always meet the babysitter before the first booking
• Check references and reviews
• Provide emergency contact information
• Leave clear instructions for the babysitter
• Use our platform for all communications and payments

For Babysitters:

• Never share personal contact details before booking confirmation
• Always verify the booking through the platform
• Keep emergency contacts readily available
• Follow parents' instructions carefully
• Report any incidents immediately

1. Log in to your account
2. Click on your name in the top menu
3. Select "Profile" from the dropdown
4. Click "Edit Profile"
5. Update your information
6. Click "Save Changes"

Babysitters can update:

• Hourly rate
• Availability schedule
• Bio and experience
• Certifications
• Profile photo

1. Click "Login" in the top menu
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for reset link
5. Click the link and create a new password

The reset link expires after 24 hours for security.

To delete your account:

1. Go to Account Settings
2. Click "Delete Account"
3. Confirm your decision
4. Enter your password

Warning: This action cannot be undone. You will lose:

• All booking history
• Reviews and ratings
• Saved preferences
• Account balance (if applicable)

You can leave a review after a booking is completed:

1. Go to "My Bookings"
2. Find the completed booking
3. Click "Leave Review"
4. Rate your experience (1-5 stars)
5. Write your feedback
6. Submit the review

Review Guidelines:

• Be honest and constructive
• Focus on your actual experience
• Don't include personal information
• Keep language respectful

Reviews can be edited within 48 hours of posting. After that, they are permanent.

Reviews can only be removed if they violate our community guidelines.